1. The service
Vero lets you add open, click, and forward-activity tracking to emails you send, and classifies the resulting events so that machine-generated activity is separated from human activity. Vero is offered as a free plan plus a paid Prosubscription (see Plans and payment below). Vero is early-stage software: features may change, and the service may be interrupted or modified while we build.
2. Your account
You sign in with Google and are responsible for activity under your account. You must be 16 or older to use Vero. You may stop using Vero at any time and may request deletion of your account and data (see our Privacy Policy).
3. Acceptable use
- Use Vero only for lawful purposes and in compliance with the laws that apply to you and your recipients — including privacy, consent, and anti-spam laws in your jurisdiction. Depending on where you and your recipients are, you may be required to disclose tracking or obtain consent; that obligation is yours.
- No unsolicited bulk email, harassment, or stalking.
- Respect velocity limits. Unusual volume (for example, hundreds of tracked emails per day or repeated tracking of a single recipient) may be rate-limited or reviewed.
- Do not attempt to probe, disable, or circumvent Vero’s systems, including the recipient opt-out registry.
We may suspend or terminate accounts that violate these rules.
4. Plans and payment
Vero offers a free plan and a paid Vero Prosubscription ($9/month or $79/year). Pricing is shown before you are charged. Payments are processed by Stripe; we do not store your card details. Subscriptions renew automatically until cancelled, and you can cancel any time from the billing portal — cancellation takes effect at the end of the current billing period, and the paid period already in progress is not refunded except where required by law.
5. Intellectual property
Vero, its name, mark, and software are ours. Your emails and your data are yours; you grant us only the limited rights needed to operate the service (for example, storing the subject lines of emails you choose to track so we can show them back to you).
6. Disclaimers
Vero is provided “as is.” Email tracking is inherently probabilistic: classifications (including “verified human”) are best-effort signals, not guarantees, and should not be relied on as sole evidence for legal, employment, or financial decisions. We disclaim all warranties to the maximum extent permitted by law.
7. Limitation of liability
To the maximum extent permitted by law, Vero will not be liable for indirect, incidental, special, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or $50 if you paid nothing).
8. Changes
We may update these terms as the product evolves. Material changes will be posted here with a new date; continuing to use Vero after a change takes effect means you accept it.