For plaintiff attorneys
Know the moment the adjuster opens your demand.
On contingency, every unanswered email is money sitting still. Vero tells you the instant your demand letter, records request, or client update is opened, from the real IP, device, and city, so you follow up at the right moment instead of guessing.
Where Vero pays for itself.
Demand letters
Send the demand, then watch. Vero shows the moment the adjuster opens it, and every time they open it again. Repeat opens usually mean it is being circulated internally, which is your cue to press.
Client follow-ups
Clients go quiet. Vero shows whether your update was actually read or is sitting unopened, so you know when to nudge and when to give it a day.
Records & evidence
Vero tracks every link, even bare URLs you never hyperlinked. See when an adjuster or records custodian clicks through to the medical records, photos, or exhibits you sent.
Your whole caseload’s outreach, at a glance.
Every demand, records request, and client update in one popup, each marked sent, read, or clicked. Open Vero between calls and see exactly which matters need a follow-up today.
Signals that change a negotiation.
- A demand opened three times in an hour is being forwarded up the chain. That is leverage, and you will see it happen in real time.
- A new city or device on the open often means it was escalated to a supervisor or a panel. You learn who is really deciding on your case.
- A link click on the medical records means they reviewed the evidence before they replied. Silence after a click reads very differently than silence with no open at all.
- No open at all, days later, means your email never landed. Resend before a deadline slips, not after.
Questions from attorneys.
Use it well. Several state bars, including Illinois, Alaska, and New York, have restricted tracking emails sent to opposing counsel. Vero is built for the rest of your outbox: adjusters, clients, records custodians, and referral sources. Check the rules in your jurisdiction and use it where it is appropriate.
No. Nothing is added to your email. No badge, no footer, no sent-with line. The recipient sees a completely normal message.
No. Vero works inside Gmail and Google Workspace, which most solo and small firms already use. Install the Chrome extension and track from the account you send from today.
On Pro, every open shows the real IP address, network, device, browser, and approximate city. For a demand letter, that is often the difference between an adjuster reading it at their desk and it being forwarded to a supervisor across the state.
No. Vero never requests permission to read your email. It only works on the messages you choose to track, and never touches the rest of your inbox or your attachments.
Free to start, with open and link tracking. Vero Pro is $9 per month or $79 per year, and unlocks the full IP, device, and location on every open. For a contingency firm, one well-timed follow-up covers years of it.
See who opens your next demand.
Vero also works for other kinds of work. New to email tracking? Start with our guides.