Guide
How to Know If a Client Opened Your Email
An email tracker tells you the moment a client opens your email and whether they clicked the link inside. A tracker like Vero runs inside Gmail, shows the device and city behind each open, and marks every message sent, read, or clicked, so you chase the clients who are ignoring you, not the ones who never got it.
The two very different kinds of client silence
When a client does not reply about an invoice, a tax organizer, or a document you need back, there are two possibilities that call for opposite responses. Either the email never reached them, or they read it and are sitting on it.
Without tracking you cannot tell which, so follow-ups are awkward and late. With tracking, an unopened email means resend or call, and an opened-but-ignored email means a firmer, specific nudge. Both conversations get easier when you know.
Reading the signals on invoices and documents
An invoice opened with a click on the payment link but no payment means the client saw it and chose to wait. That is a different follow-up than a client who never opened it at all.
A document opened several times without a signature or a reply usually means questions or hesitation. Call before the deadline instead of waiting for them to raise it. And no open at all, days later, means your email is lost in a filter, so resend now, not after the due date.
How to set this up in Gmail
Vero is a Chrome extension for Gmail and Google Workspace. Install it, keep sending from the account you already use, and each tracked message shows up in one popup marked sent, read, or clicked, with the time, device, approximate city, and real IP behind every open on Pro.
Nothing is added to your emails: no badge, no tracking footer. Clients see a completely normal message.
Frequently asked questions
Not with Gmail alone. Gmail has no reliable read receipts for most accounts. An email tracker like Vero records the open silently and shows it to you inside Gmail.
No. Vero adds nothing visible to the message. The client sees an ordinary email.
Yes. Vero tracks every link automatically, so a click on the payment link is logged the moment it happens.
If an email with a deadline is unopened after two or three days, resend it or switch to a call or text. Unopened almost always means unseen, not ignored.
Yes. Organizers, engagement letters, e-file authorizations, and returns are exactly where open tracking pays off, because you chase only the clients who have actually gone quiet.
Vero is free to start, with open and link tracking. Pro is $9 per month and adds the full IP, device, and location on every open.
See who opens your next email.
See Vero for accountants and CPAs, or compare Vero with Mailtrack, Right Inbox.